How can we help?
Write to us and a person from the Health Class team answers. On iPhone, the app also has a chat: Settings, then Chat with us.
- How do I cancel or change my plan
- I have a plan, but the app asks me to pay.
- How do I get a refund
- My daily reminder stopped.
- How do I join the monthly live Q&A
- How do I stop the Sunday letter
- How do I delete my data
How do I cancel or change my plan?
iPhone: open Settings, tap your name, then Subscriptions, then Pelvic Health Class. Or in the app: Settings, then Manage plan.
Android: open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions.
Cancel at least 24 hours before the renewal date. Your plan runs to the end of the period you paid for.
I have a plan, but the app asks me to pay.
In the app, open the plan screen and tap Restore purchase. Use the same Apple ID or Google account you bought the plan with.
How do I get a refund?
Apple and Google handle payments, so refunds follow their policy. iPhone: reportaproblem.apple.com. Android: the Google Play order history.
My daily reminder stopped.
Check that notifications are on for the app in your phone’s settings. Then, in the app, open Settings and set your reminder time again.
How do I join the monthly live Q&A?
Add your email in the app (Settings), then go to www.healthclass.app/qa and ask for your link with that same email.
How do I delete my data?
In the app: Settings, then Delete my data. It erases everything on your phone, deletes your chat with us and asks our server to erase your email and requests.
By email: write to hello@healthclass.app from the address you used, with the subject “Delete my data”. We answer within 30 days. Deleting the app alone leaves your plan active: cancel it in your store settings.
Support can help with the app. For symptoms, see your doctor. In an emergency, call 911 or your local emergency number.